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Here in Artist Relations we want to make it as easy as possible for you to get your questions answered and issues resolved so you can get back to the fun part of your job, making music.
Early this morning we launched our new Sonicbids Support Center at http://www.sonicbids.com/support. Here are a few of the improvements you’ll see:
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Our FAQs are now searchable via the search box and organized by question type in the “Information Center” section of the Support Center. You can also rate our FAQ answers to let us know if they are helpful or not.
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The new “Troubleshooter” tool will try and find you an answer the fastest way possible.
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Our new “Expert Support” ticketing system will make sure your question gets to the right person.
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We’ll be continualy tweaking the system over the next few weeks to get things just right, but if you’ve got a question about Sonicbids, it just got even easier to get an answer.
Rock on,
Lou
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Artist Relations Manager
Sonicbids.com